We at Dheerai Healthcare Pvt. Ltd. want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return the products within [number] days from the date of purchase.
To initiate a return, please follow these steps:
Contact our customer support team at info@dheerai.com to obtain a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Ship the product(s) back to us in their original packaging, along with a copy of the original invoice.
Please note:
Products must be returned in their original condition, unused, and unopened.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
2. Refund Policy
Once we receive your return and inspect the products, we will process your refund within 3 working days. The refund will be issued in the original form of payment used for the purchase.
Please note:
Shipping fees are non-refundable, except in cases where the return is a result of our error or a defective product.
If the return is due to an error on our part or a defective product, we will also cover the return shipping costs.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately at info@dheerai.com. We will provide instructions on how to return the item and will arrange for a replacement or refund.
4. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund. If the order has already been shipped, our standard return policy will apply.
5. Contact Information
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at info@dheerai.com.
It’s essential to ensure that your Refund and Returns Policy is in compliance with local laws and regulations. Additionally, make sure to communicate this policy clearly on your website and include it in your order confirmation emails. If there are specific regulations or industry standards that apply to your business, consider consulting with legal professionals to ensure your policy is comprehensive and compliant.
